The airline industry is going through a tectonic shift as the number of passengers traveling by air has grown multifold. Seamless travel is fast becoming the need of the day. A robust infrastructure that can be used for security, logistics, user information entry, etc., is essential for travel. Automated systems can bring the fluidity that is required to make travel seamless. In this blog, we are going to discuss automated systems of solutions providers that can help achieve seamless travel.
What are the various automated systems available?
Passengers will have to go through a lot of processes when they have to take a flight. Automatic systems help in controlling passenger rush during peak travel times and simplify processes. The following automated systems are really helpful in handling the passengers in a better way.
With the help of solutions providers, biometric-enabled kiosks can be installed for check-in. The passenger will be able to check in using the kiosk. The kiosk will also provide a biometric token that can be used by the passenger during all the processes till departure.
Passengers’ authentication is possible with solutions provided by vendors. Biometric authentication technologies include facial recognition systems, fingerprint readers, retina scanners and iris readers.
Access to the airport lounge
Based on the biometric data available, a VIP with a business class ticket will be identified and given access to the services of a lounge.
Enjoy duty-free shopping
Biometric systems can allow a person to enjoy a personalized duty-free shopping experience at the airport.
Self-service kiosks for border clearance when a passenger is traveling abroad are an innovative travel solution. This can save time for passengers.
Contactless boarding solution enables self-boarding gates that need not be operated by the ground staff of the airlines if the biometric systems of the vendors are deployed at the airport. The passenger will be authenticated with the help of a photograph clicked on the spot, which will then be verified using a database.
Self-bag drop system
An agent is not required to check the baggage. Biometric photo-matching technology is used to authenticate a person.
How do automated systems work?
Contactless technology that uses digital IDs makes these automated systems work. Initiatives like DigiYatra are creating a unique loyalty program where regular travelers will not face any hassles during check-in, bag drop, or boarding. The registered passengers will not have to carry documents, and their faces will become their identity.
They will be provided with a Digi Yatra ID number, and the system will identify them at different touchpoints. While many airports in the US and Europe have deployed contactless technology, airports in India are also set to adopt it in the near future.
What is the role played by the solutions provider?
The contactless technology provided by solutions providers is powered by Artificial Intelligence and Machine Learning. Because of this, the requirement of agents and personnel in the processes at airports is reduced to a minimum. Self-service kiosks have become a reality because of AI-driven automated technologies.
Security screening solutions also use AI and ML. IoT, which uses smart sensors, can collect visual data and help in behavioral analysis. Video analytics is also being employed by the airports to track down passengers who do not report boarding. Suspicious behavior can be detected with the help of AI. Personnel need not go through lengthy footage if they can use AI and ML.
AI thermal cameras can also help detect passengers with fever. Since digital IDs of passengers are used, contact tracing of a passenger becomes far easier. AI-based baggage screening is not only more efficient but high-risk baggage can be diverted for deeper inspection.
With most of the services banking on digital solutions, the digitalization of air travel is also expected. Digital-driven self-services at the airport are making travel more comfortable. The travel experience of passengers can be made better with automated boarding. Passengers feel more in control when the process of boarding is automated. They are not worried about misplacing their boarding pass or ID documents. All the stakeholders in aviation, including airlines and airport operators, stand to benefit because of automated boarding.