The problem with current automation technology approaches is that they fail to center on humans, which though it seems counterintuitive, is actually an essential component of digital transformation. While it’s only natural that we embrace digital possibilities of all shapes and sizes, it’s crucial to remain focused on the part that humans play.
What is Human – Centered Automation?
Human-centered automation represents the evolution in current automation approaches. It investigates the automated workflows of companies and organizations today and focuses on how humans’ work will change and contribute to digital transformations.
Businesses must keep up with the automated pace of the current workforce. However, failing to implement how humans can assist in that progression, unlocking boundless potential along the way, is a huge business mistake. Automating specific tasks improves customer service experience while improving decision-making and response times, but including human capabilities in the mix will put certain companies ahead in the long run.
Human-Centered Automation encourages collaboration between humans and machines, but it’s so much more than that. The development of intelligent automation that focuses on the assistance of human beings to succeed contributes to a surge in digital transformation due to the existence of growing, AI-driven models that can effectively support it.
Essentially, humans and machines are learning to work together.
The success of a business relies on many factors, including the balance between digital and human-centered automation. Achieving this balance helps improve user experience and streamline operations. Manual development approaches to the content that your customer base requires to move forward as your client are likely relatively slow.